If you would like to return your Kigu, that's no problem at all. You can do so within 14 working days from purchase for a full refund or exchange, so long as the Kigu is unworn and still has its tags on. Any returns made after 14 days can only be exchanged for store credit.
To make an exchange, your Kigu must be returned to us in brand new condition with its tags still attached and all original packaging. Please send your Kigu to the address below with a note stating whether you would like an exchange or a refund. If you would like an exchange, let us know what you would like instead. We send out a returns address label with every order placed online to make it easier for you.
FAO: Kigu Ltd, Rock Supplies Ltd, Unit 4 Henley Business Park, Trident Close, Medway City Estate, Rochester, Kent, ME2 4FR
Unless the item is faulty or incorrect, you will need to pay for returning products back to us and in the case of exchanges, for your replacement to be redelivered to you. Normal postage charges apply.In the unlikely event that your items are faulty or incorrect, we'll arrange for a courier to collect the items and send out the corroect stuff to you via next day delivery, free of charge.
When returning items you are strongly advised to obtain proof of postage and use recorded delivery. Sadly, we cannot accept responsibility for parcels lost in transit.