• SIZING

    One of the telltale features of a Kigu is its signature shape.  Loose fitting with a low-hanging crotch, Kigus are specially designed to fit everyone, comfortably.  Our Regular Kigus are ‘One Size Fits All’ and a perfect fit on anyone over 5ft, regardless of your normal clothing size.

    While 95% of people will be more than comfy in our Regular Size, there are always going to be a few extra tall people whose legs are just a little bit too long for the Regular size and a few extra small people who don’t need so much bagginess around the crotch. As a result we’ve recently introduced a limited range of XL Kigus for those over 6ft 2” and XS Kigus for people under 5ft 2”.

    Furthermore, we don’t want adults hogging all the fun of animal onesies. It’s unfair on kids. So we’ve made a selection of styles available in sizes suitable for children aged 2 to 9 years. These come in 2 sizes: 110cm for ages 2 to 5; and 130cm for ages 5 to 9. 

    Click here for a full description of all Kigu sizes.

  • FABRIC AND CARE

    One of the best things about Kigus is their high quality and durability which means that, unlike other fancy dress costumes and onesies, they won’t fall apart after a couple of days – they are built to last and to be worn again and again.

    They are made from a luxuriously soft polyester fleece that is extra cozy in the winter, but breathable enough for Kigus to be worn at parties or festivals. 

    What’s more, all of our Kigus are machine washable. Just pop them in on a cool 30° wash on your machine’s most delicate setting and lay them flat to then air dry.

    Special attention needs to be paid to styles with big areas of black and white, like the Panda and Black Cat – we recommend dry cleaning these so as to avoid the black running into white areas.

  • DELIVERY AND RETURNS

    We offer four delivery options within the UK: Royal Mail 2nd Class (2-5 working days) for £5 and Royal Mail 1st class (1-2 working days) for £7.50, both of which are recorded signed for and while normally the estimated delivery times are accurate they are not guaranteed.

    We also offer UK Next Day delivery for £10, which is guaranteed for delivery on the next working day if ordered before 12pm midday, excluding weekends & bank holidays. We also offer Royal Mail Saturday Delivery for £15 which is guaranteed to arrive before 1pm on Saturday for all orders received before 12pm midday on Friday.

    For delivery to the EU we use Royal Mail EU Flat Rate which normally takes around 5 working days and costs £10 and for the rest of the world we use Royal Mail World Flat Rate which usually takes about 7 working days and costs £10 per item. Click here for our full Delivery Terms and Conditions.

    If for some reason you would like to return or exchange your Kigu, you can do so within 14 days from purchase so long as the Kigu is unworn, still has its tags and is in its original packaging. Unless your Kigu is faulty or incorrect, you will be responsible for all postage costs to return or redeliver your Kigu. Click here to see our full returns policy.


OTHER COMMON QUESTIONS

Can I exchange or return my Kigu?

Yes, you can! We’ll happily refund or exchange any unworn Kigu returned to us within 14 days, so long as it comes with all its packaging in tact and its tags still attached.

There’s a return address on the packing slip you receive with your order. Simply put a note in your parcel with your name and order number, so we know whom the parcel is from, and let us know what you’d like to swap for if making an exchange.

Unless your item is faulty or you’re sent the wrong thing, you’ll be required to cover all inbound and outbound postage costs. For full details of our delivery and returns policy – click here.

What happens if I’m not in when my parcel arrives?

1st Class, 2nd Class and Saturday UK deliveries are sent via Royal Mail’s signed for service. If you’re not in when your parcel arrives then it will be taken to your local collection office where it will be held for 1 week before being sent back to our warehouse.

Next Day deliveries are sent via InterLink Express courier.
If you leave a mobile number with your order, you’ll get a text on the morning of your delivery with an expected time of arrival. If it’s not suitable, you can text back to arrange for the parcel to be delivered another day.

Do you have a retail store?

While we do run occasional Kigu Pop Up Shops, generally we only sell online. All of our stock is held in the Kigu Warehouse in Kent and we do not hold any stock in our office in London. Collections from the Kigu Warehouse are available by appointment. If you’re interested in making a collection, get in touch! 

My order has not arrived. How can I track my delivery?

If you would like to get the tracking number for your delivery, please send us an email with your order number and we’ll get in touch with the Kigu Warehouse who will be able to give you full tracking details.

How much does shipping cost?

We have a wide range of delivery methods available to suit all budgets and timing requirements. Within the UK, these start at £5. Delivery to other countries within the European Union costs £10 per order. And delivery to other countries outside of the EU costs £10 per item.

How long will it take for my Kigu to arrive?

This all depends on which postage option you go for. Next Day deliveries and Saturday deliveries are the only delivery options we offer that are guaranteed to arrive on a specific day. 2nd Class deliveries usually take 3 to 5 working days and 1st Class deliveries take 1 to 2 working days, but these are only guidelines and are not guaranteed.

I need a Kigu for tomorrow, is that possible?

Yes, it is! Next Day deliveries are available on orders placed before 12pm (that’s midday) on orders placed Monday to Friday. If the 12pm deadline has passed, get in touch and we’ll do our absolute best to squeeze your delivery onto that day’s post for you.

How can I pay?

We accept all major credit and debit cards, including American Express, and you can also pay using PayPal.

Can I amend my order?

Providing your order has not yet been dispatched, we’ll happily make any adjustments to it you require. Simply get in touch via phone or email.

What should I do if I receive a faulty or incorrect item?

In the extremely unlikely event that you should receive a faulty or incorrect item, we’ll do everything in our power to put it right! We can either send a courier to collect your item or, if you’d prefer, you can post it back to us. Put the postage receipt in with the parcel and we’ll refund you the charge. Once the item has come back to the Kigu Warehouse, we’ll send out a new item via next day delivery.

Do you do a bulk discount?

If you’re ordering over 5 Kigus to the UK, we’ll gladly deliver them to you on a next day delivery service for free. If you’re ordering over 10 Kigus, we can give you one for free! These discounts are not automatically applied though so get in touch and we can arrange this for you.

Do you deliver to my country?

We deliver to every country on Earth.

Is it safe to shop on your website?

Yes, it’s totally safe. All traffic between our website and your computer is encrypted using a 128-bit SSL connection, which is industry standard among all of the biggest e-commerce websites. We don’t store any card details. For more information on our Privacy Policy, click here.

What fabric is the Kigu collection made from?

All of our Kigus are made from high quality fleece. They keep you warm in winter, but are breathable enough to wear outside comfortably at summer music festivals, as thousands do each year.

How can I wash my Kigu?

Unlike most of the cheap onesie rubbish you’ll find elsewhere, all of the Kigus in our range are machine washable, so you can enjoy wearing yours again and again. Make sure you wash cold on your machine’s most delicate setting and air dry flat.

Where do your Kigus come from?

We work exclusively with SAZAC, Japan’s oldest and most respected kigurumi onesie manufacturer and all of our products are sourced from them. The quality of our products is more important to us than anything, which is why we won't work with anyone else. There are a lot of fakes out there, so please be careful, and read our guide to fake Kigus

I’ve got a great idea for a Kigu!

We’re always keen to hear feedback on our current range or ideas for new weird and wonderful Kigus, or other products. So please do get in touch and tell us what’s on your mind!